How we trained the Chipper People team to increase their resilience during organisational and market place change, rapidly out in place a wellbeing programme and gave employees access to book directly with their chosen psychologist.

Solution:

Chipper Cash is a financial technology company serving more than five million customers across the African continent and in the U.S. Chipper provides cross-border payments, personal investments and digital business transactions. The company has a global employee base. Our goal was to quickly establish an effective, expert, easy to access Wellbeing Coaching and Mental Health service for any Chipper employee regardless of where they were located in the world.

Solution:

Transparent partnership and provision of easily accessed, highly skilled, diverse and multilingual Clinical Psychologists.

ComposurePsychology provided an award-winning, global team of rigorously vetted, HCPC (or equivalent) registered, highly qualified Clinical Psychologists to meet the needs of Chipper and deliver an outstanding wellbeing service.

We developed and delivered a bespoke training experience for Chipper’s People team aimed at increasing each team member’s resilience skills and their ability to then help others in the organisation to ‘Fall, Bounce and Grow’.

A Chipper-centric web page was built to enable employees to quickly find out about the psychology wellbeing offer, to review psychologists’ profiles and make a direct booking in our secure client management system; a platform made for healthcare professionals, accessed by over 13,000 clinicians, plus trusted and used by the UK’s NHS.

Alternatively, employees were matched with a ComposurePsychology clinical psychologist. Employees then received email confirmation of their booking, SMS reminders ahead of their session, a Zoom link and a secure onboarding form where they shared details about their individual challenges and their goals for therapy.

 
our Pick

Our psychologists utilised their experience of working with people from all over the world and have different cultural and geographic identities.  For Chipper, this included offering evidence-based therapies in over 14 languages such as Akan, Ewe, Afrikaans, Portuguese and Spanish.

Employees facing a wide range of challenges (changes at work, trauma, death of a loved one, stress, anxiety and depression, navigating professional and personal relationships and chronic health concerns) were provided a safe space in which to learn new tools, strategies for managing discomfort and for developing increased psychological flexibility.

ComposurePsychology provided regular reports to Chipper Cash.  These displayed the number of sessions delivered and the high level reason for which the employee sought support (reported with employee consent).   In addition, six-monthly analysis provided aggregated anonymous employee feedback about the wellbeing service, highlighting brand, retention and engagement factors.  Meetings with Chipper’s Senior Director, People Operations were held to review progress, forecast training needs and discuss ways to further enhance processes.

Results

100% of training attendees who provided feedback indicated;

Resilience Training

  • The Resilience training was interesting and engaging.
  • The presenters explained ideas clearly.
  • They learnt ideas or skills that will be useful for their job and/or personal life.

The Presenters Explained

  • The content, pace and amount of interactivity was ‘about right’.
  • They were likely to try out the new skills learned in and out of work.
10% of Employees engaged with the psychology wellbeing service and represented over 6 different departments and 6 countries.
>315 sessions delivered by Clinical Psychologists
Numbers of sessions per employee ranged from 1-19 with an average of 8.
 100% of employee service users built strong therapeutic alliances, found the service effective, developed greater understanding of their difficulties, grew in confidence, improved relationships and learned new psychological skills.

The ComposurePsychology service protected the Chipper brand, employee retention and engagement.

  • 100% of employees providing feedback indicated they were helped by the service, valued it and would recommend the service to colleagues and friends.
  • 78% of employee responders said their focus at work had improved after using the service and the majority indicated improvements in workload management, work relationships and prevention of sick days.
  • 80% of employee responders agreed if they had not received the ComposurePsychology service they may have considered alternative employment.

Employee feedback

“Thanks to my sessions I was referred to a psychiatrist and diagnosed with mental health illnesses that I’m now being treated for. Had I not had these sessions I would likely have never known and never been given the tools to help me grasp tasks and improve my mental and emotional state.”

“I liked the Resilience training practical exercises - especially the mix of shorter ones with a longer one, and commentary on different ideas in between”

“This wellbeing service was well-timed and came in handy to help me manage and overcome some difficulties that posed a challenge to both my personal and work life.”

“Knowing that the service is there when/if I need it is extremely helpful - even if I feel that I' m in a good place.”

“I feel that the Chipper Wellbeing Coaching service is one of the best things Chipper has done for its employees.”

“My psychologist was very compassionate and helpful. I did not feel judged and she was very patient with me.”

“My coach was amazing, very understanding and compassionate.”

“The fact that Chipper has invested in therapists helps me feel supported.”

“The thought replacement exercise in the Resilience training was great! Difficult in the moment but great!”

“The service is very useful and rewarding.”

“The quality of service I received was excellent.“

Client Feedback

It was a pleasure to work with Janine and the entire ComposurePsychology team.

When we first launched the Wellness Program at Chipper Cash, putting a spotlight on mental health was a huge benefit to our employees, and the psychology and wellbeing coaching service they provided was one of the most popular parts of the program. CP made it easy by creating a webpage where employees could sign up for sessions on their own, and the People team was also able to make referrals depending on the employee's needs. The cultural and linguistic diversity of the CP team was an added benefit, since our global team members come from a wide variety of cultures and backgrounds.

When we faced a unique training opportunity on the People team, Janine and her team were able to partner with us to develop a custom workshop on how to build resilience in the face of difficult situations and constant change. Their ability to apply their experience beyond a traditional therapy environment was really helpful in giving our people multiple ways to access wellness support, tools, and resources.

Working with Janine in terms of our partnership was always a positive experience. She listened to our needs and challenges and proposed unique solutions. The reports that she provided on a regular basis, paired with updates from the business and our current situation, allowed us to adapt and adjust the program as we went along. We worked together to incorporate feedback from her surveys and our team to meet the needs of our employees. I would highly recommend Janine and Composure Psychology's services to any organization looking to bring wellness and mental health services into their company in a way that is thoughtful, customized, and effective.

Veronica Wong, Senior Director, People Operations

Let us help you to help your employees and positively impact your brand, productivity and employee retention. Ready to work together?


Contact us to discuss your unique needs and aims or give us a few details and get a free proposal.


Click here or call +44 (0) 7747414950