“Thanks to my sessions I was referred to a psychiatrist and diagnosed with mental health illnesses that I’m now being treated for. Had I not had these sessions I would likely have never known and never been given the tools to help me grasp tasks and improve my mental and emotional state.”
How we trained the Chipper People team to increase their resilience during organisational and market place change, rapidly out in place a wellbeing programme and gave employees access to book directly with their chosen psychologist.
Solution:
Chipper Cash is a financial technology company serving more than five million customers across the African continent and in the U.S. Chipper provides cross-border payments, personal investments and digital business transactions. The company has a global employee base. Our goal was to quickly establish an effective, expert, easy to access Wellbeing Coaching and Mental Health service for any Chipper employee regardless of where they were located in the world.
Solution:
Transparent partnership and provision of easily accessed, highly skilled, diverse and multilingual Clinical Psychologists.
ComposurePsychology provided an award-winning, global team of rigorously vetted, HCPC (or equivalent) registered, highly qualified Clinical Psychologists to meet the needs of Chipper and deliver an outstanding wellbeing service.
We developed and delivered a bespoke training experience for Chipper’s People team aimed at increasing each team member’s resilience skills and their ability to then help others in the organisation to ‘Fall, Bounce and Grow’.
A Chipper-centric web page was built to enable employees to quickly find out about the psychology wellbeing offer, to review psychologists’ profiles and make a direct booking in our secure client management system; a platform made for healthcare professionals, accessed by over 13,000 clinicians, plus trusted and used by the UK’s NHS.
Alternatively, employees were matched with a ComposurePsychology clinical psychologist. Employees then received email confirmation of their booking, SMS reminders ahead of their session, a Zoom link and a secure onboarding form where they shared details about their individual challenges and their goals for therapy.
Results
100% of training attendees who provided feedback indicated;
Resilience Training
The Presenters Explained
10% of Employees engaged with the psychology wellbeing service and represented over 6 different departments and 6 countries.
>315 sessions delivered by Clinical Psychologists
Numbers of sessions per employee ranged from 1-19 with an average of 8.
100% of employee service users built strong therapeutic alliances, found the service effective, developed greater understanding of their difficulties, grew in confidence, improved relationships and learned new psychological skills.
The ComposurePsychology service protected the Chipper brand, employee retention and engagement.
Employee feedback
“I liked the Resilience training practical exercises - especially the mix of shorter ones with a longer one, and commentary on different ideas in between”
“This wellbeing service was well-timed and came in handy to help me manage and overcome some difficulties that posed a challenge to both my personal and work life.”
“Knowing that the service is there when/if I need it is extremely helpful - even if I feel that I' m in a good place.”
“I feel that the Chipper Wellbeing Coaching service is one of the best things Chipper has done for its employees.”
“My psychologist was very compassionate and helpful. I did not feel judged and she was very patient with me.”
“My coach was amazing, very understanding and compassionate.”
“The fact that Chipper has invested in therapists helps me feel supported.”
“The thought replacement exercise in the Resilience training was great! Difficult in the moment but great!”
“The service is very useful and rewarding.”
“The quality of service I received was excellent.“
Client Feedback
It was a pleasure to work with Janine and the entire ComposurePsychology team.
When we first launched the Wellness Program at Chipper Cash, putting a spotlight on mental health was a huge benefit to our employees, and the psychology and wellbeing coaching service they provided was one of the most popular parts of the program. CP made it easy by creating a webpage where employees could sign up for sessions on their own, and the People team was also able to make referrals depending on the employee's needs. The cultural and linguistic diversity of the CP team was an added benefit, since our global team members come from a wide variety of cultures and backgrounds.
When we faced a unique training opportunity on the People team, Janine and her team were able to partner with us to develop a custom workshop on how to build resilience in the face of difficult situations and constant change. Their ability to apply their experience beyond a traditional therapy environment was really helpful in giving our people multiple ways to access wellness support, tools, and resources.
Working with Janine in terms of our partnership was always a positive experience. She listened to our needs and challenges and proposed unique solutions. The reports that she provided on a regular basis, paired with updates from the business and our current situation, allowed us to adapt and adjust the program as we went along. We worked together to incorporate feedback from her surveys and our team to meet the needs of our employees. I would highly recommend Janine and Composure Psychology's services to any organization looking to bring wellness and mental health services into their company in a way that is thoughtful, customized, and effective.
Veronica Wong, Senior Director, People Operations
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